Home Flooding Service in Ottawa, ON
If you're in need of a company in Ottawa, ON, that provides fast, efficient home flooding service, PuroClean Of Ottawa East is close at hand. We're property damage and restoration specialists who take customer service seriously. Whether your problem is caused by broken pipes or inclement weather, we have the tools and the experience to rid your property of water and restore it to its former condition.
Attention to Detail
Standing water can lead to health problems like mould, insect infestations, and structural damage. Our goal is to provide prompt assistance at affordable rates regardless of the extent or severity or the problem. We'll provide a complete damage assessment, lay out all of your options, and then get to work so that you and your family can resume your daily lives in a safe, contaminant-free environment.
You don't have to allow water damage to affect your property or health when PuroClean Of Ottawa East is just a phone call away. We offer 24/7 home flooding service anywhere in Ottawa and the wider community. Contact us for assistance today.
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We experienced a sewer backup at our country place on a Friday afternoon. Through our insurance agent, PuroClean was notified and arrived by 5pm from its office in Navan, about an hour away. This was a very prompt response. The clean up involved the removal of sewer water from the floor, drying and dehumidifying the basement with their equipment, and disinfecting. The two employees worked diligently, and by 7pm we were able to entertain guests for dinner upstairs, without disruption. A technician returned on Sunday to check the equipment, and on Monday they returned to clean up and further disinfect affected wood shelving, and to itemize and remove contaminated belongings. We were pleased with the prompt, courteous and competent service we received,. and are grateful they were able to attend so quickly and thoroughly with our needs.
WE WERE AMAZED AT THE SPEED OF THE SERVICE FROM PUROCLEAN WHICH ADVERTED A FLOODING DISASTER. SERGE NOT ONLY FOUND THE SOURCE OF OUR PROBLEM QUICKLY, NAMELY A LEAKING PIPE, BUT; AMAZINGLY, HE HAD A PLUMBER IN TO FIX IT WITHIN 15 MINUTES. I HAVE NEVER SEEN SUCH A HIGH LEVEL OF SERVICE THANK YOU VERY MUCH FOR YOUR HELP
Quick & Profressional
Responded promptly to emergency call, scheduled attendance quickly and clean up crew were polite and professional. Would definitely recommend Rock and his crew.
We experienced a sewer backup at our country place on a Friday afternoon. Through our insurance agent, PuroClean was notified and arrived by 5pm from its office in Navan, about an hour away. This was a very prompt response. The clean up involved the removal of sewer water from the floor, drying and dehumidifying the basement with their equipment, and disinfecting. The two employees worked diligently, and by 7pm we were able to entertain guests for dinner upstairs, without disruption. A technician returned on Sunday to check the equipment, and on Monday they returned to clean up and further diisinfect affected wood shelving, and to itemize and remove contaminated belongings. We were pleased with the prompt, courteous and competent service we received,. and are grateful they were able to attend so quickly and thoroughly with our needs.
Quality, professional and very timely help in times of desperate need!
We unexpectedly had an emergency water leak in our renovated basement that required not only repairs but the urgent search for the source of the on going leak. This search involves breaking down walls on the main floor to find the leaking pipe(s), almost like finding a needle in a haystack. Puroclean referred by our insurance company arrived on site almost within the first hours of the leak on a weekend and helped us through the process of finding the leak with the least amount of damage and the repair process. Their staff was all very professional, knowledgeable and reassuring! Everyone including the owner of Puroclean followed up impeccably. We are very thankful to Puroclean and their staff and will call upon them again should the need ever arrives again (hopefully not).
Puroclean of Ottawa East responded in an expedient time when we discover a leak in our kitchen from the upstairs master bath. The inspected the leak within two hours of being called by our Insurance Company. What the process was going to be to bring the affected areas back to their pre-damaged condition was clearly outlined to us. The repairs were completed in a timely fashion and we were very impressed with the professionalism of all of the trades people involved. They all took great pride in their work and were courteous and respectful at all times. We were thankful to have been in the hans of such a great company.
Beyond Our Expectations
At the time of the flooding we were dealing with several issues that have been emotionally exhausting for our family and then having to deal with the damage in the basement made an already volatile situation even more toxic. The most we hoped for in our dealings with Jim and his PuroClean Team was to minimize the frustration for my parents. Little did we know that the experience from start to finish would be borderline enjoyable! Jim was exceptionally accommodating and was also able to advise us on improvements throughout our basement that were both smart and greatly needed to help preserve the integrity of our home. Everyone of our dealings with his entire team revealed a group of individuals that were equally as polite, hard working and professional. I can't say enough good things about them all. There was only one issue that created some tension with us that was clearly an issue of miscommunication. While we accepted and paid for our part in changing the colour scheme there was also a part of the budgeted expenses that was exceeded which we did not feel we were responsible for. Jim sorted this out quickly and relieved my parents of the obligation and did so without causing any undue worries for them. It was at this point we went beyond our agreement and also made additional improvements in our home. With out a doubt, if we felt that Jim was taking advantage of us or was irritated in any way we would not have agreed to make the additional changes that he recommended. We trusted him and respected his experience. We would definitely recommend Jim and his PuroClean Team to everyone and want to than him for his patience and kindness.
Jim and his team were efficient at responding to a flood in our house. Jim was very supportive during a stressful experience for us. He is great at his job. He answered questions and concerns promptly and was always available.
Quick and Efficient
There was a flood at our rental property. It did not appear major. I was not sure what should be done. Considering there was a tenant I had to act promptly. I called Jim from Puro Clean to get some info. He offered to come and take a look to evaluate the situation at no cost. He attended within an hour of my call. He advised me that since it was laminated all the flooring were to be removed. He assisted in giving information on how to proceed due to being a rental property and also what our insurance company would require. I had to contact Jim a few times after the beginning of the works he was answering his phone. I never had to leave a voice mail. We were very satisfied with the service we received.
Fast, professional, friendly service
We found Jim and his team to be very friendly and helpful. They were very knowledgeable and accommodating to our needs. The crew arrived on time and we were kept in the loop as the job progressed both by phone and by any email correspondence. Their high quality and professionalism was greatly appreciated. Definitely would recommend this company to anyone in need of this kind of service.
Quality Emergency Services
Recently we had a flood at our home from a saltwater fish tank. Understandably our home suffered a lot of damage due to this leak. The team at Puroclean immediately sent someone to assess the situation and guide us with the restorative process. Jim, the owner, followed up with us the same afternoon and work began the very next day. The workers were studious, knowledgeable and friendly. Even in moments of panic they were aces at calming us down and explaining (or re-explaining) our options, what needed to get done and how to do it. Best of all Puroclean dealt directly with our insurer for the costs and reporting so we were left with nothing to do but sit back and watch the impeccable services they have to offer. We would recommend Jim and his team without reservation.
These are the people you can trust to hire
Puroclean was an absolute delight to a nasty situation. They quickly made our stress disappear with their obvious experience. Their staff was professional, polite, clean, clear in communication and very trustworthy. They did an impeccable job and managed to put us at ease immediately. I would for sure recommend this company to anyone! Thanks PUROCLEAN!
Great and Timely Service
Thank you for all the work that you have done as a result of the water damage in our basement last month. You put our minds at ease by assuring us that you will handle all the repair work in a timely fashion, and helping us navigate through the insurance details. Your crew were very polite, respectful and knowledgeable, and whenever we asked any questions, they explained everything that they were doing and why. They also handled the packing and moving of the furniture very carefully and professionally. The timeliness of your work is commended, as you said what you will do and when, and delivered on your promises. Furthermore, your subcontractors were very polite, helpful and we could see their expertise and dedication to their work shine through the results that they delivered. We really appreciate everything you have done for us, in a record time, and would highly recommend Puroclean Ottawa East services to all.
The experience my husband and I had with Puro Clean had all of the important and necessary criteria that ends with an amazing result. They could not have had a better quote that underlies the high quality service, along with a professional and friendly manner. They are truly "The Paramedics of Property damage." We will, without hesitation, recommend Puro Clean Business to our friends!! Thank you Jim Halloran for your attention to every detail, and again, your professional and friendly manner. It has been a pleasure doing business with you!
Friendly, expert service. Knowledgeable and always professional. Communication was great. Called with updates regularly and returned calls promptly. All workmen were skilled and polite. Great job!
This was my first, and hopefully last experience with a flood. I have heard horror stories from people about there experience's. If Jim had been there guy it would have been totally different. Jim and his team were excellent in every way possible. Being my first insurance claim I knew nothing about the process. Jim answered all my questions and helped me every step of the way. He returned all emails and phone calls right away. I was never left hanging once. All Jim's sub contractors were very professional as well. The work was done when Jim said it was going to happen and he checked everything out personally. Jim was very knowledgeable about all aspects of the repairs and showed up every day on time and when he said he'd be there. I would highly recommend Jim and his team at PuroClean for any restoration or insurance claim of any kind. Thanks again Jim for everything
We have dealt with Puroclean on several occasions due to water leaks in the condominium where I live. jIm Halloran is very professional, as is his staff. He has high standards, and will not sign off on a job until he and the client are completely satisfied.
Exceptional client care, compassionate, dedicated, trustworthy
We had a flood in our basement. Jim, the owner of Puroclean, came to our home after a very bad experience with a different emergency team. Immediately I knew that this company would be exceptional. Jim dealt directly with the insurance adjuster on our behalf, and took charge taking all the pressure off of us as homeowners. Puroclean does not miss a single detail from the beginning of the tear down, through to the unpack and set up of a new basement. The owner is often on the job, insisting that every contractor is providing the highest standard of workmanship. Puroclean will not leave the job until every aspect of the restoration is complete, and only once the homeowner is completely satisfied. I would highly recommend this company.
Excellent, professional, and effective.
We moved in to a house that had terrible animal odour. Cleaning repeatedly did nothing to rid the stench. Jim recommended using a hydroxyl machine to eradicate the smell. After running the machine one day the smell was gone. Fast service, professional attitude, and amazing results!
We were pleased to have Puroclean as the solution provider to a nagging water issue. Unlike many problems, finding this problem was harder than fixing. Patience paid off and the work was done to a high standard. Jim and his whole team did a professional job and I'd have them back for future work.
Fast, Efficient and Friendly
After I discovered the flood.... The guys showed up within an hour on a SATURDAY worked steady and quickly Excellent service!!!
Impressive service and quality
I was relieved to have Jim Halloran and Puroclean coming to my house and fixing the damage left after an unexpected roof leak. His service and attention to details left me with the feeling that this job was the most important job for him. His thorough inspection and the professional solutions chosen for my particular case gave me confidence and relief. When all was done and checked I could not say if I ever had any damage to my house, I will recommend Jim to any of my friends and acquaintances in a heart beat. Thanks Jim.
Quality, Professional Service
Jim was quick to respond (on a long weekend) to a small leak we were having in our basement that quickly got worse. Thanks to his efficiency we were able to avoid having our whole basement under water. Puroclean professionally remediated the water damages and were on site daily checking and adjusting equipment. During this difficult time Jim just made things so much easier! From his initial response to helping put everything back together again we couldn't be happier! Thank you Jim and the entire Puroclean team.
High Quality Service, Professional
In our time of need, last summer, when our water heater leaked and destroyed a good portion of the basement, Jim Halloran and his team were there to take immediate action. Jim inspired confidence and carried out the required work in an efficient and timely manner. We can certainly recommend Puroclean as our experience with them has been positive. Thanks again Jim and the Puroclean Team.
- The Canadian Franchise Awards were hosted April 18th, 2016 and PuroClean was recognized with the Franchisee's Choice Designation for the 5th year in a row.
- We are proudly affiliated with Habitat for Humanity - Ottawa & Thousand Islands Locations